We have identified the cause of the issue, and a platform fix is being tested. Customers can find instructions to mitigate impacts to their systems or services on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012Uk7TCAS. We will provide an update as we have progress on the platform fix.
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We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.
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Title: Users may be unable to access archived email messages in Outlook on the web User impact: Users may be unable to access archived email messages in Outlook on the web. More info: When affected users try to access archived email messages in Outlook on the web, they may see the error message “Your message cannot be displayed right now.” Current status: While deployment has completed in some affected environments, additional time is required to deploy the fix across the remaining impacted areas. We expect deployment to complete by Monday, April 13, 2026. In parallel, we’re reaching out to a sample of impacted users to confirm whether issue has been mitigated. Scope of impact: Impact is specific to some users attempting to access archived email messages in Outlook on the web. This section may be updated as our investigation continues. Estimated time to resolve: Monday, April 13, 2026 Root cause: A code issue is resulting in restricted access when archiving email messages in Outlook on the web. The primary and archive mailboxes are on different machines, the request to access the mailbox is landing in the correct portion of infrastructure but is trying to find the primary instead of the archive mailbox, resulting in impact. Next update by: Monday, April 13, 2026, at 3:00 PM UTC
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We are continuing to investigate the issue affecting email delivery for some customers in the EU region. Our teams are working to identify the root cause and restore normal service as quickly as possible.
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Identified - The issue has been identified and a fix is being implemented. Apr 08, 2026 - 08:04 UTC
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This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
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Monitors
Akamai
Confluence
Users may be unable to access archived email messages in Outlook on the web
Exchange Online
ETD - EU Region Email Receiving issue
Cisco Secure Email Threat Defense
Cloudflare
RedSky
Houghton Mifflin Harcourt
